FAQ

Contact Tomato KidZ Support

For Enquires & Sales Support, Email to: tomatokidz.bn@gmail.com                                                                     

Call Careline: +673 223 9300 (Mon to Sun 10am till 9pm)

Address: Unit D1, Ground Floor, Block D, Setia Kenangan 2, Kg. Kiulap, BE1518, Brunei Darussalam

Or you can chat with us anytime of the week through Facebook: Tomato Kidz Brunei


At Tomato KidZ, we are dedicated to provide an exceptional level of Customer Service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have.  We hope you will find this section of our site helpful and informative.

Q: Are my details secure when ordering online?
A: Our site is secured using 128 BIT secured encryption. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions. You will know you are in a secure environment when ordering online by the appearance of a security notice when you enter a secure page (depending on browser security settings. As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'. Digital Certificates, technically referred to as ‘Secure Sockets Layers’ (SSL), are used internationally by all major E-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer, Netscape and most other browsers. 

Q: Does Tomato KidZ has a showroom?
A: Our Showroom Address is: Unit D1, Ground Floor, Block D, Setia Kenangan 2, Kg. Kiulap, BE1518, Brunei Darussalam

Q: What is the Age Group for the Kids Beds?
A: Age 4 to 15.  Below 3 years old is considered toddler & toddler beds need toddler-size mattress.

Q: How Big Space I need to put this bed?
A: You can refer to our product details pages, there you can all the size and space requirement information for each of our products.

Q: What is the size for Single Bed Mattress? 
A: Standard Single Mattress Size is 3' x 6' (91 x 190cm).  All our beds are designed to fit this size, we encourage kids to sleep in this bed till they're older.

Q: Can I order offline or over the phone?
A: If you are still uncomfortable purchasing online, that's fine! You can call our experienced sales team at +673 223 9300 or email us at tomatokidz.bn@gmail.com. Or simply just visit our showroom!

Q: Do you take Custom Orders?
A:  Unfortunately, we do not take custom orders.  To find a style that will complement your home, you may want to visit our online sales website www.tomatokidz.com.bn for updated products.

Q: What is the currency of the prices shown?
A: All prices are shown in Brunei Dollar (BND). 

Q: What payment options do I have?
A: Online Orders through MyBillPayment by using Visa or Mastercard. Receiver is Tomato KidZ Brunei Sdn. Bhd.

Q: Where do you deliver?
A: We can organize delivery for you almost anywhere in Brunei (wherever a courier will go). 

Q: What if I'm not home upon delivery?
A: We'll notify a day before delivery.  

Q: What if I need to request a delivery day?
A: Please leave us a remark by putting in your requested delivery day upon order.

Q: Can I make changes to my order?
A: Changes can be made to your order but some conditions apply.  Please notify us immediately by email or direct phone call, should you wish to make any changes to your order. Once your order is en route for delivery, changes cannot be made.

Q: How do I know if you received my order?
A: As soon as your order has been placed online, you will receive an automatic email confirmation with an order number.

Q: What if my credit card is declined?
A: Please assist us in the ordering process by ensuring that all fields are filled in correctly (ie. allow no spaces between digits) and that you have double checked your credit card, expiry date and CVV numbers. You will be notified immediately if the transaction was successful or not.  If for some reason your credit card transaction is continuously declined online (and you have already contacted your bank to resolve the problem) you still have options to send your order to our email at tomatokidz.bn@gmail.com

Q: Are the beds Safe?
A: We design and structure our beds to be compliant with European testing standards.

Q: Are the paint finishes toxic?
A: The paint used on our products are non-toxic and are lead free. All our paint finishes have been tested by SGS for lead and other chemicals for compliance to standard EN71 and CPSIA.

Q: Do the beds come assembled?
A: The beds come flat-packed. Typical assembly time is usually less than an hour, step-by-step instructions are included.

Q: Do I need Special tools or equipment?
A: All you need is an Allen Key (included) and a Screw driver.  All the holes are pre-drilled.

Q: How to Assemble the products?
A: All the products can be self-assembled and comes with Assembly Instruction. 

 

We upgrade this page from time to time to include new experiences from our customers.
If you have any questions that you cannot find on this page, kindly email us at tomatokidz.bn@gmail.com
Thank you.